Order status
Where is my order, tracking links, and delivery windows - answered instantly.
- Order lookup prompts
- Tracking link by SMS
- Delivery ETA FAQs
AI Receptionist for E-Commerce
Receptly handles order status, returns, and pre-sales questions 24/7 - so your support team stays focused on complex issues that need a human touch.
Support triad
Order status, returns, and pre-sales - covered 24/7.
Receptly handles the high-volume questions so your support team stays on the complex issues that need a human.
Returns
Return windows, RMA starts, and policy FAQs without burning agent time.
- Return eligibility checks
- RMA ticket logging
- Exchange vs refund routing
Pre-sales
Sizing, stock, and product questions that convert - or escalate cleanly.
- Product and stock FAQs
- Promo and shipping answers
- Warm handoff for complex carts
See it
From tracking question to resolved - or cleanly escalated.
See how Receptly answers status and returns, then logs or transfers when a human is needed.
Workflows
Built for how store support phone lines actually run.
Status, returns, pre-sales, and escalation - so agents stay on complex carts. Scroll each stage; the mockup stays with the story.
01
Order status without the queue wait
Look up tracking, delivery windows, and ETA FAQs so agents stay on complex cases.
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02
Returns and RMA starts on the call
Eligibility checks and ticket logging with order context attached for your helpdesk.
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03
Pre-sales answers that convert
Sizing, stock, and shipping FAQs - or a warm handoff when the cart needs a human.
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04
Escalate with context, not a cold transfer
VIP and stuck cases warm-transfer to a live agent with the order summary already visible.
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Escalation ladder
Resolve first. Log second. Escalate only when it matters.
- 01
Self-serve resolve
Common FAQs and status lookups closed on the call.
- 02
Ticket logged
Open issues get a ticket with order context attached.
- 03
Human escalate
VIP or stuck cases warm-transfer to a live agent.
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How it works
Live in about three to four days.
A short path from configuration to a live AI receptionist - with checkpoints, not hand-waving.
01
Configure support scripts
Order, returns, and pre-sales paths plus escalation rules tuned to your helpdesk.
02
Connect order and ticketing tools
Link order APIs and helpdesk tools so status and tickets land where agents already look.
03
Forward your line
Point your main number (or overflow) at Receptly. Keep your existing carrier - no new hardware.
04
Go live in about 3-4 days
Test real support scenarios, then flip the switch. Your AI receptionist answers while agents stay on complex issues.
After-hours & handoff
Peak promo nights should not bury your morning queue.
After-hours and overflow stay answered. Agents inherit tickets and VIP notes - not a wall of voicemail.
- 24/7 order and return FAQs
- Overnight ticket logging with order context
- Warm escalation for VIP and stuck carts
Proof
What store support teams feel after go-live.
Illustrative outcome
~50%
fewer repetitive status tickets
Pattern for after-hours FAQ deflection once live - not a named customer claim.
“Where is my order used to eat half the queue. Receptly answers status and starts returns overnight - we wake up to clean tickets, not voicemail.”
Integrations
Connects to the stack your support team already uses.
Order lookup plus common helpdesk connections. Exact connectors depend on your stack - we map that during setup.
Ways to get started
Start with the platform. Add help only if you need it.
Most brands run Receptly themselves after a short setup. Implementation help is optional.
Do it yourself
Run Receptly for your store
Answer, book, and follow up 24/7. You configure the workflows; we keep the platform working.
- Live in about 3-4 days
- Monthly or yearly plans
- Keep your existing phone number
Done with you
Set it up with us
We connect calendar, CRM, and phone rules, then test against real call scenarios before go-live.
- Scoped onboarding
- Telephony and calendar wiring
- Handover your team owns
Done for you
When you need more than the phone
Optional help for deeper workflow automation and training - only when the platform alone is not enough.
- Workflow automation
- Team workshops
- Custom integrations
Get Started
Let's talk about your workflows
Book a discovery call or send us a message. We'll get back to you within one business day.
30 minutes to explore your automation opportunities. No pitch, no pressure—just a focused conversation about your workflow challenges.
- Identify high-impact automation opportunities
- Discuss your current tech stack
- Get a ballpark timeline and approach
Schedule a discovery call
Tell us about your goals, and we'll tailor our expertise to fit your needs. Fill out the form below, and we'll get back to you soon.
Frequently AskedQuestions
Receptly is a 24/7 AI revenue capture platform: it answers calls, books appointments, qualifies leads, and follows up across email, SMS, WhatsApp, Telegram, and chat — all in one dashboard configured for your industry.