Changelog

Buy extra team seats at any time

Teams admins can purchase additional seats after the team is created, paying by card, without setting the team up again.

A dashboard that matches your business

Your dashboard now adapts to the messaging channels you actually use, with a Today strip for appointments and activity across SMS, WhatsApp, email, and Telegram.

Light mode across dashboards

The service, medical, and food dashboards and their toolbars now work properly in light theme.

Connect your tools during onboarding

A new setup step lets you link your integrations while you're getting started instead of hunting for them later.

Your messaging limits on your plan

Monthly SMS, email, WhatsApp, and Telegram allowances are shown on the plan overview so you always know how much room you have left.

Wallet amounts shown in dollars

Spend is now displayed in US dollars across your wallet and billing screens instead of raw minute or credit counts.

Email connections stay private to your account

Accounts on the default workspace no longer inherit another account's connected email provider.

Header no longer covers the sidebar logo

The top bar was painting over the brand mark on desktop; the layout now leaves it clear.

Redesigned email inbox

A rebuilt inbox experience with reply, compose, and attachments wired directly into it.

One inbox for SMS, WhatsApp, and Telegram

Chat threads now share a single composer with message bubbles, timestamps, and per-message delete from a right-click or long-press, plus unread counts in the sidebar for each channel.

Richer dashboards for more business types

Food, retail, trades, and general service businesses get the full dashboard treatment, including a next appointment or call countdown and a mini calendar.

More AI models to choose from

An expanded model catalog with a new default model for your agents.

Outbound calls are now the main Calls page

The outbound call history has become the canonical calls view.

Appointments no longer booked at the wrong time

Post-call booking times were being read as UTC, shifting confirmed appointments; they are now treated as your local time.

Real bookings are no longer skipped

Same-day duplicate protection could discard a genuine new booking; it now only blocks true duplicates.

Booking alerts reach the right person

Fixed booking notifications using the wrong phone number, sending SMS to the wrong destination, and missing top-bar alerts.

Bulk appointment deletion

Deleting many appointments at once now completes instead of timing out.

Profile photos load again

Avatars uploaded in the app now display in production instead of falling back to the default image.

WhatsApp channel

Connect WhatsApp so your AI agent and team can message customers there, with a template library you can search, preview, and test-send.

Staff and location scheduling

Bookings are assigned to the right staff member and location, with staff calendars, per-location service pricing, and quoted amounts carried onto the booking.

MCP server

Connect your own AI assistant to Receptly to create and update agents, run workflows, and manage reservations.

Better automation builder

Templates, a live HTML preview for email steps, and inline hints for available variables so you can build flows without guessing.

No more duplicate messages when a meeting is created

Appointments created through integrations no longer fire duplicate SMS and notifications.

The right number on inbound calls

The caller's actual number is captured instead of one the assistant misheard.

Quick Calls no longer stuck

Outbound quick calls that sat in "Created" forever now connect normally.

Waitlist instead of a false failure

If a slot is taken the moment a customer books, they're added to the waitlist and notified by SMS rather than seeing a "meeting failed" alert.

Salon agents no longer hang up early

Fixed an abrupt hang-up plus wrong-year and availability date parsing that broke bookings.

Workflows

Build multi-step automations triggered by calls and appointments, with email, SMS, Telegram, and voice steps, and an activity log showing exactly what ran.

Live call alerts

Workflows can be alerted mid-call for urgent situations while the AI keeps talking to the caller.

Referral rewards

Refer other businesses and earn subscription rewards, with a running total of what you've earned.

Extra messaging quota

Buy additional SMS and email allowance on top of your plan, with remaining usage visible before you hit the limit.

Gift cards in your wallet

Wallet gift cards are split into current and past, with expired cards clearly marked.

Redesigned integrations page

A catalog layout with filters and at-a-glance status tiles for everything you can connect.

Faster customer lists

The customer list now loads in pages with a load-more button so large databases stay quick.

Clearer billing limits

Outbound sends now show a clear message when you're out of credit or over your monthly allowance, and enterprise plans can no longer be downgraded by accident.

Email sequences

Build multi-step email campaigns that send on a schedule, rotate through your connected senders, and report opens, replies, and enrollments.

Reply notifications

Get a top-bar and push notification the moment a customer replies, with a preview of the message.

Better customer import

Import CSVs without headers, map your columns in a guided flow, and run bulk actions on the results.

Inbox scope follows roles

Which customers each team member can see in the inbox now follows their role.

Reply tracking

Replies were being missed or misfiled by bulk mail; matching is now stricter so sequences show the right replies.

Sequence analytics

Stats now count messages that were actually sent rather than enrollments, so the numbers line up with your outbox.

Personalized placeholders

Fields like first name now resolve correctly in sequence emails.

SMS cost estimates by country

Campaigns now estimate cost based on the destination country and message length before you send.

Stronger sign-in protection

Accounts lock temporarily after repeated failed sign-ins, with a CAPTCHA appearing after a couple of wrong attempts.

Intake forms

Build a form, embed it on your website, and have submissions create customers and trigger an AI call automatically.

AI-drafted email replies

The inbox can draft a reply for you to edit, then approve and send.

Caller ID management

Choose which phone numbers your agents display on outbound calls.

Appointments for clinics

Medical and clinical workspaces get a dedicated appointments view in the sidebar.

Phone number validation

Phone fields now validate the number and let you pick the country with a flag selector.

Your manual customer status is respected

Automatic status updates no longer overwrite a status you set by hand.

Email sending fallback

Mail now sends cleanly even when a Gmail connection isn't available.

Calendly booking in the inbox

Send a booking link and let customers schedule without leaving the conversation.

Salesforce sync

Connect Salesforce and keep customer records in step with your CRM.

Customer lists

Group customers into lists you can add to and remove from in bulk.

Bulk inventory editing

Import inventory in bulk and edit items across categories at once.

Booking pages follow your working hours

Availability now uses your configured working hours and timezone instead of a fixed window, with a timezone picker on the calendar.

Payment methods for team admins

Admins and owners now see every payment method on the account, not just the ones they added.

No duplicate wallet transactions

Duplicate entries were removed from wallet history and pending payments are hidden until they succeed.

One-off billing emails

Trial-ending and low-balance notifications are now sent once rather than repeatedly.

Profile photo uploads

Profile pictures now upload and refresh correctly after you change them.

Two-factor authentication

Protect your account with a one-time code at sign-in.

AI reminder calls

Receptly can call your customers automatically to remind them about upcoming appointments.

Self-service plans and invoices

Upgrade, downgrade, or cancel your plan yourself, and download invoices that are generated automatically after each payment.

Guided onboarding

A step-by-step setup that builds your AI agent, covering your business type, goals, personality, and voice.

Voice previews and filters

Preview any voice and narrow the list with filters when choosing your agent's voice.

Push notifications

Install Receptly as an app and receive push alerts, including custom notification sounds.

Twilio number import

Bring your existing phone numbers and SIP settings across, with automatic number detection.

Plan changes take effect at your next billing period

Downgrades no longer cut your features off mid-cycle, so you keep what you've already paid for.

2FA sign-in flow

The code is now required before login completes, and Google sign-in is blocked while 2FA is switched on.

Invoice details

Invoices now use your billing information and render as complete PDFs.

Telegram

Connect Telegram to message customers from Receptly and receive your notifications there.

Website chat widget

Put an AI chat widget on your website, powered by the same agent that answers your calls.

Orders and reservations for restaurants

Your AI agent can take delivery, pickup, and dine-in orders plus table reservations, with menu items, prices, and delivery fees.

Business working hours

Set your opening hours, including round-the-clock, so the agent only offers times you're actually open.

Appointments page

A dedicated view of everything the AI agent booked, with caller details shown up front.

Email tracking

See when an email was opened and which links were clicked.

Inventory for restaurants and retail

Manage menu items and products with prices, images, and availability.

Customers, not leads

"Leads" is now "Customers" throughout the app.

Call history

Inbound and outbound filters, pagination with a Load more button, and transcripts now display correctly for both directions.

Booking times

Timezone fixes so appointments are booked for the time the caller agreed to, and never in the past.

Duplicate calendar events

Events no longer appear twice, and deleting a meeting also removes it from Google Calendar.

Calendar with Google Calendar sync

Meetings and blocked time in one calendar that stays in sync with Google Calendar.

Online booking page

Share a booking link where customers pick a slot from your real availability, with double-booking protection and confirmation emails.

No-show detection and recovery

Receptly spots no-shows and lets you resend a follow-up so the booking isn't lost.

Unavailable time blocks

Mark time off and busy periods so the AI agent never books over them.

Team members and invitations

Invite teammates, with each person seeing their own meetings and calendar.

Booking notifications

Get a top-bar alert and an email whenever a customer books a meeting.

Send from a Gmail alias

Compose and reply from any alias on your connected Gmail account.

Balances at a glance

Account and personal balances, amount used this month, and a low-balance alert in billing.

Slow page loads

Fixed pages that could take more than 50 seconds to load.

Timezone errors in booking

Dates no longer shift by a day for customers booking from another timezone.

Booking accuracy

The agent now books only confirmed, genuinely available times, without creating duplicate meetings.

AI agents that answer your calls

Call handling with history, transcripts, and recordings kept together.

Leads

Every caller becomes a lead you can search, tag, and follow up with.

Email

Send from your connected Gmail account, with templates and delivery tracking.

SMS

Message customers by text and keep the thread alongside everything else.

Dashboard and analytics

Call volume, conversion, and lead sources at a glance.

Integrations

Connect the tools you already run and manage them from one page.

Accounts and workspaces

Sign in with email or Google, invite your team, and keep each workspace separate.