Stage 01
FAQ resolve
Deflect the known answers
Hours, policies, and how-to questions closed on the first call - no ticket needed.
Board card slot - wire to live queue later
AI Receptionist for Customer Support
Receptly triages inbound calls 24/7 - answering FAQs, logging tickets, and escalating VIP issues - so your agents stay focused on high-value conversations.
Triage board
Resolve, log, or escalate - every call finds a lane.
Receptly triages inbound calls 24/7 so agents stay on high-value conversations.
Stage 02
Ticket log
Capture what needs follow-up
Open issues get a structured ticket with caller context for your queue.
Board card slot - wire to live queue later
Stage 03
VIP escalate
Warm handoff for high-value
Priority accounts and stuck cases transfer to a live agent with the summary attached.
Board card slot - wire to live queue later
See it
See a call move across the triage board.
FAQ resolve, ticket create, or VIP warm transfer - with context preserved either way.
Workflows
Built for how a support phone line actually runs.
FAQ resolve, ticket logging, VIP escalation, and after-hours coverage. Scroll each stage; the mockup stays with the story.
01
FAQ resolve on the first ring
Hours, policies, and how-to answers closed without opening a ticket - agents stay on hard cases.
app.receptly.app
02
Tickets with context attached
Open issues land in your queue with caller details, priority tags, and a clean summary.
app.receptly.app
03
VIP and stuck cases escalate warm
High-value accounts transfer to a live agent with the conversation already summarized.
app.receptly.app
04
After-hours that clear the Monday pile
Overnight FAQs resolve and tickets log so morning agents inherit work - not voicemail.
app.receptly.app
How it works
Live in about three to four days.
A short path from configuration to a live AI receptionist - with checkpoints, not hand-waving.
01
Configure triage rules
FAQ scripts, ticket fields, and VIP escalation rules tuned to how your queue already works.
02
Connect helpdesk and CRM
Link ticketing and CRM tools so cases and notes land where agents already look.
03
Forward your line
Point your main number (or overflow) at Receptly. Keep your existing carrier - no new hardware.
04
Go live in about 3-4 days
Test real triage scenarios, then flip the switch. Your AI receptionist answers while agents stay on high-value work.
SLA & after-hours
Coverage that does not sleep when your queue does.
After-hours and overflow stay answered. Morning agents inherit tickets and VIP notes - not a wall of voicemail.
- 24/7 FAQ deflection
- Overnight ticket logging with priority tags
- SLA-friendly warm escalation rules
app.receptly.app/customer-support
Proof
What support teams notice first.
“After-hours used to mean a full queue on Monday. Receptly clears FAQs overnight and leaves us clean tickets.”
“VIP callers get a warm transfer with context. Everyone else gets answers or a logged case - not a dead hold.”
Integrations
Works with the helpdesk your agents already live in.
Ticket logging plus common CRM connections. Exact connectors depend on your stack - we map that during setup.
Ways to get started
Start with the platform. Add help only if you need it.
Most support orgs run Receptly themselves after a short setup. Implementation help is optional.
Do it yourself
Run Receptly for your support team
Answer, book, and follow up 24/7. You configure the workflows; we keep the platform working.
- Live in about 3-4 days
- Monthly or yearly plans
- Keep your existing phone number
Done with you
Set it up with us
We connect calendar, CRM, and phone rules, then test against real call scenarios before go-live.
- Scoped onboarding
- Telephony and calendar wiring
- Handover your team owns
Done for you
When you need more than the phone
Optional help for deeper workflow automation and training - only when the platform alone is not enough.
- Workflow automation
- Team workshops
- Custom integrations
Get Started
Let's talk about your workflows
Book a discovery call or send us a message. We'll get back to you within one business day.
30 minutes to explore your automation opportunities. No pitch, no pressure—just a focused conversation about your workflow challenges.
- Identify high-impact automation opportunities
- Discuss your current tech stack
- Get a ballpark timeline and approach
Schedule a discovery call
Tell us about your goals, and we'll tailor our expertise to fit your needs. Fill out the form below, and we'll get back to you soon.
Frequently AskedQuestions
Receptly is a 24/7 AI revenue capture platform: it answers calls, books appointments, qualifies leads, and follows up across email, SMS, WhatsApp, Telegram, and chat — all in one dashboard configured for your industry.