Customer Support
Receptly resolves tickets, answers calls, and manages conversations across every channel — AI-powered support that works while your team sleeps.
Customer Support
Receptly resolves tickets, answers calls, and manages conversations across every channel — AI-powered support that works while your team sleeps.
Trusted by
200+ Teams
60% Tier-1 Auto
$6.2K /mo Deflected
Omnichannel
What Receptly Handles for Your Support Team
Receptly handles calls for any plumbing service, capturing the exact details your technicians need to arrive prepared.
How Receptly Handles Every Ticket
From the first customer message to a logged resolution. Fully automated, fully seamless.
Ticket Comes In
Customer reaches out via phone, email, chat, or social. Receptly captures it instantly.
AI Triages
Natural language understanding classifies intent, detects sentiment, and sets priority level.
Resolves or Escalates
85% of issues resolved automatically. Complex cases are routed to the right human agent.
Logs to CRM
Every interaction is documented, tagged, and synced to your CRM or help desk tool.
Built for Every Customer Support Business
Every feature designed to keep your phones ringing and your bays turning
24/7 Phone Support That Scales
Never put a caller on hold again. Receptly handles inbound and outbound calls with human-like conversation, available every hour of every day.
Smart Ticketing & Routing
AI auto-categorizes every ticket by intent and urgency. Skills-based routing sends each issue to the best available agent with SLA-aware queue management.
Sentiment Analysis & Escalation
Real-time emotion detection during every conversation. Frustrated or high-value customers are flagged and escalated before they churn.
Help Desk & CRM Integration
Connect your entire support stack. Receptly integrates with Zendesk, Intercom, Salesforce, and more — creating a unified customer view across every channel.
Product Launch? Holiday Rush? No Problem.
When ticket volume spikes 10x during product launches and seasonal rushes, Receptly keeps every channel open and every customer answered.
Voicemail during flash sales, abandoned callers, lost revenue during peak hours.
60% of calls went to voicemail during peak
Every call answered instantly. Every order captured. Zero revenue left on the table.
100% of calls answered during peak surges
Used by high-growth companies all over the world
Before and After Receptly
See how plumbing businesses transform their phone handling with AI-powered call management.
Without Receptly
Missed Calls and Voicemail
Customers call, get no answer, and leave a voicemail that sits for hours - or they call your competitor.
Lost Service Opportunities
During busy hours or after close, every unanswered call is a job that goes to another shop.
Double Booked Bays
Manual scheduling errors lead to overlaps, angry customers, and idle technician time.
67%
of after-hours calls go unanswered
With Receptly
Missed Calls and Voicemail
Receptly picks up in under 2 rings, 24/7. No voicemail, no missed opportunities, no lost revenue.
Smart Scheduling
AI matches each service request to available bays and technician specialties automatically.
Fully Booked Bays
Optimized scheduling keeps every bay filled throughout the day with confirmed appointments.
99%
of calls answered and converted to appointments
Built for Every E-commerce Business
Every feature designed to capture more jobs and keep your plumbers billing.
Sales
AI
Lead Intake & Call Handling
Inputs
Phone Call / Website Inquiry
Auto
Answer → Understand → Route → Log
RESULT
Never miss a call. No holds, no transfers
Ops
Smart Scheduling
Inputs
Customer Request / Service Type
Auto
Check Availability → Book Slot
Inputs
Slot filled automatically
Support
Automation
Serivce Intake & Enrichment
Inputs
Customer Conversation
Inputs
Capture → Enrich → Store → Sync
Inputs
Complete job details. Zero manual entry.
Enterprise-Grade Reliability
Your calls and data are protected by industry-leading security and compliance standards.
Licensed Realtors
Trusted by licensed real estate professionals nationwide
99.9% Uptime
Your phone system stays online when you need it most
SOC 2 Compliant
Your data security is our highest priority
Data Encryption
Frequently Asked
Questions
Questions about AI for customer support? Here's what other support teams ask us:
Can an AI Receptionist handle tier-1 customer support inquiries?
Yes. Our AI Receptionist answers common support questions — account issues, billing, product help, troubleshooting — based on your knowledge base. Your human agents only handle escalations.